Customer operations

Find a blocked customer in Compliance and fix it from the dashboard: resume a stalled onboarding, resolve rejected documents, or guide them through enhanced due diligence.

The dashboard lets your support and operations team see exactly where a customer is blocked and resolve it directly: share a fresh verification link, upload a replacement document, or start enhanced due diligence.

Everything below is also available programmatically. See API parity for the endpoint behind each action.

Where to work: the Compliance page

Compliance is the queue: its tabs sort customers by problem type, and clicking a row opens the Compliance Review panel where the work happens.

The panel carries the whole picture for one customer:

Panel section	What you get
Help your customer	A ready-to-send message for what is outstanding, with a copy button. On the EDD tab it becomes one message per document being asked for.
Requirements (beta)	Every outstanding item, grouped, with the reject reason on the ones that failed and whether the item is retryable.
Compliance questionnaire	What the customer submitted: occupation, employment status, source of funds, monthly income, expected monthly volume, intended use. Absent until they submit it.
Identification Details	Status, residence country, an Enhanced due diligence row, and the customer and identification IDs.

Sections only render when there is something to show, so a customer who has not submitted a questionnaire has no questionnaire card.

The action buttons at the bottom of the panel are the same in every tab, which is why the workflow barely changes between cases. See Resume a stalled onboarding, Resolve rejected documents, and Customer in EDD for each one.